Your privacy is important to us.
In this Privacy Policy you will find:
- When we collect information about you;
- What information we collect and hold about you, and why we collect such information;
- How that information is used by us, and the organisations, or types of organisations, to which that information would usually be disclosed;
- If the law requires the collection of such information, the consequences, if any, of you not disclosing such information;
- That you can access such information and how to do so;
- How you can correct such information if it is not correct.
Rick Hart and Privacy
Rick Hart is an electrical, computer and homewares retailer, operating in retail stores around Australia and through its website. Information about us can be obtained from this website or by contacting our Privacy Officer on telephone (03) 9721 8400, by facsimile on (03) 9721 8444 or by emailing privacy@rickhart.com.au. Rick Hart acknowledges and is committed to protecting your privacy. We are required to collect, use, disclose and hold personal information in accordance with the Privacy Act 1988 ("the Act").
We sometimes handle personal information relying on exemptions under the Act, for example in relation to employee records, related bodies corporate, provision of services to State or Territory authorities, and operations outside Australia relating to personal information of non-Australians. Any permitted handling of personal information under such exemptions will take priority over this Privacy Policy to the extent of any inconsistency.
Collection of personal information
Rick Hart must only collect personal information that is necessary for us to carry out our functions and activities. We are required to collect such information by lawful and fair means and in a way that is not unreasonably obtrusive. You may provide us with personal information about yourself or others each time you contact us by phone, fax, letter or email. We may use this information to provide you with our services and/or products.
Use and disclosure of personal information
We may use and disclose your personal information for purposes related to the primary purpose for which the information was collected , or where you consent to such use or disclosure or where such use or disclosure is permitted by the Act.
Generally, these purposes include fulfilling orders, carrying out or responding to your requests, improving our services, communicating with you, considering your applications for employment, purposes relating to any third party acquisition or potential acquisition of an interest in Rick Hart or its assets, or any other purposes outlined at the time you provide the information. We may not be able to do these things without your personal information. For example, we may not be able to contact you, deliver your order or offer employment to you.
In addition, we may to the extent permitted by law use your personal information to market products and services offered by Rick Hart to you personally, unless you have indicated that you do not wish to obtain such marketing offers or material. Such a request can be made to the Privacy Officer or by following the instructions in our marketing materials.
Rick Hart may share your personal information with its related bodies corporate and with contractors we engage from time to time to assist us in providing our services. These may include organisations that assist us with archival, research, mail and delivery, auditing, professional advisory (financial, legal, tax and management consulting), banking, payment processing, security or technology services. . We will not otherwise provide your personal information to a third party unless we have your approval or are authorised by law.
Security of personal information
We take reasonable steps to ensure that the personal information you have provided will be kept confidential and secure, and will not be accessible for unauthorised use, amendment or disclosure.
Accessing and updating your personal information
We will reasonably attempt to ensure that the personal information we hold about you is accurate, up to date and complete. To assist us to do this, please provide us with the correct information and inform us if your details have changed. This can be done by providing us with details of any changes to your information by fax or e-mail.
You are able to request access to the personal information we hold about you at any time by contacting our Privacy Officer by phone, fax or e-mail. If we deny you access or deny a request for correction we will provide you with reasons we have denied you access or have not corrected such information.
Additional information for users of our website
If you visit www.rickhart.com.au (the “Website”) to read, browse or download information, our system may record information such as the date and time of your visit to the Website, the pages accessed and any information downloaded. This information is used for statistical, reporting and website administration and maintenance purposes.
Like many websites, our Website may use "cookies" from time to time. Cookies are small text files that we transfer to your computer’s hard drive through your web browser to enable our systems to recognise your browser. Cookies may also be used to record non-personal information such as the date, time or duration of your visit, or the pages accessed, for website administration, statistical and maintenance purposes. Any such information will be aggregated and not linked to particular individuals unless required by law. The default settings of browsers like Internet Explorer always allow cookies, but users can easily erase cookies from their hard-drive, block all cookies, or receive a warning before a cookie is stored. Please note that some parts of the Website may not function fully for users that disallow cookies.
While we take great care to protect your personal information on our Website, unfortunately no data transmission over the Internet can be guaranteed to be 100% secure. Accordingly, we cannot ensure or warrant the security of any information you send to us or receive from us online. This is particularly true for information you send to us via email. We have no way of protecting that information until it reaches us. Once we receive your personal information, we are required to protect it in accordance with the Act.
The Website may contains links to other sites. We are not responsible for the privacy practices or policies of those sites, including any third party site (such as PayPal) used to process payments. If you are making a purchase on our website using your PayPal account, please see PayPal’s Privacy Policy.
Rick Harts' Privacy Policy
Due to the importance of your privacy, our privacy policy will be reviewed and monitored regularly. A copy is available by contacting the Privacy Officer.
Rick Harts' Privacy Complaint Process
If you are concerned with the way Rick Harts has handled your personal information, please contact our Privacy Officer with your complaint. We will make available a privacy complaint form, which you will be required to complete and return to us. This will ensure the prompt investigation of your complaint. If we have not handled your personal information in an appropriate way, we will take steps to remedy your concerns promptly.
If you are still concerned, you may contact the Privacy Commissioner on 1300 363 992 or via http://www.privacy.gov.au .